Refund policy

Returns & Refunds

At by Kala Nicole, I want you to love your purchase. Every item is created with care, whether it's a digital design or a made-to-order physical product.

Digital Products

Due to the nature of digital products, all digital download sales are final. Once a file has been purchased, downloaded, or accessed, I am unable to offer returns, exchanges, or refunds.

File Quality Guarantee

If you experience a genuine issue with your purchased file—such as a corrupted download, missing files, or a quality issue that does not match the product description—please contact me within 14 days of your purchase.

If a verified issue exists, I will gladly provide one of the following:

  • A corrected or replacement file

  • Assistance accessing or downloading your files

  • An exchange for another digital design if the original file cannot reasonably be corrected

My goal is to ensure you receive the quality described in the product listing.

Digital Products Are Not Eligible for Refunds Due To:

  • Accidental purchases

  • Ordering the wrong design

  • Purchasing duplicate files

  • Changing your mind

  • Not reading the product description

  • Software, printer, cutting machine, or equipment incompatibility that was disclosed or reasonably described in the listing

  • User error during printing or crafting

Physical Products

All physical products are made to order specifically for you. Because of this, I do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind

  • Buyer remorse

Please review all sizing charts, product descriptions, and color selections carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact me within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once the issue has been verified, I will gladly arrange a replacement or refund at no additional cost to you.

Lost Packages

If your tracking shows your package as delivered but you have not received it, please first check with household members, neighbors, or your local carrier.

If your package appears to be lost in transit or has not been delivered within a reasonable timeframe, please contact me and I will work with the shipping carrier and my production partner to help resolve the issue.

Cancellations

Because physical products begin production shortly after an order is placed, cancellation requests can only be accepted if production has not yet started. Please contact me as soon as possible if you need to request a cancellation.

Digital product orders cannot be canceled once they have been purchased.

Need Help?

If you have any questions or experience an issue with your order, I'm happy to help.

Email: support@bykalanicole.com

I strive to respond as quickly as possible and will do my best to resolve any legitimate issues.