Shipping policy
Shipping Policy
Thank you for shopping with by Kala Nicole! My store offers both digital downloads and made-to-order physical products. Please review the information below to understand how each type of order is delivered.
Digital Products
Digital products are delivered electronically. No physical item will be shipped.
Delivery
Your purchased files will be available for download immediately after your payment has been successfully processed.
You will receive:
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A download link on your order confirmation page
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A download email with a link to access your files
Download Issues
If you experience any difficulty accessing or downloading your files, please contact me at support@bykalanicole.com, and I'll be happy to help.
Shipping Charges
Because digital products are delivered electronically, no shipping fees are charged.
Physical Products
Physical products are made to order and fulfilled by my trusted production partner, Printify. Each item is printed specifically for your order before it is shipped.
Processing Time
Most orders are processed and produced within 1–2 business days before shipping. During holidays or periods of unusually high demand, processing times may be slightly longer.
Shipping Time
After production, most orders arrive within 2–5 business days, depending on your location and the shipping method selected at checkout.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package's journey.
Please note that delivery times are estimates and may be affected by weather, carrier delays, holidays, or other circumstances beyond my control.
Shipping Charges
Shipping costs are calculated automatically at checkout based on the products ordered, destination, and shipping method selected.
Multiple Items
If your order contains multiple physical products, they may arrive in separate packages. This is normal, as items may be produced and shipped from different Printify fulfillment partners.
Lost, Delayed, or Damaged Orders
If your package is lost in transit, arrives damaged, or you receive an incorrect item, please contact me at support@bykalanicole.com within 14 days of delivery (or the expected delivery date for lost packages).
Please include your order number and, if applicable, clear photos of the damaged or incorrect item so I can work with my fulfillment partner to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. If you notice an error, contact me immediately. I will do my best to update your address before production begins; however, once an order has entered production or shipped, I cannot guarantee changes can be made.
Questions?
If you have any questions about your order or need assistance, please contact:
I strive to respond as quickly as possible and appreciate your support of my small business!